سياسة الخصوصية Privacy Policy

1. Information We Collect

To provide efficient delivery and shopping services, we collect the following data:

• Basic Account Info: Full name, phone number (for verification and contact), and email address.
• Order & Delivery Data: Details of products ordered, precise delivery address, notes for the store or Captain, and your purchase history.
• Location Data: We request access to your location to accurately pinpoint delivery addresses for Captains and to show nearby stores and tourist spots.
• Log Data: We may automatically collect technical info like IP address, device type, and Crash Logs to improve app performance and fix bugs.

2. How We Use Your Information

The primary goal of collecting data is to successfully fulfill your order:

• Order Fulfillment: Sharing "product" details with the merchant for preparation, and sharing your "location and phone number" with the Captain for delivery.
• Support: Using your data to resolve issues you might face during ordering or delivery.
• Service Improvement: Analyzing your preferences (e.g., favorite stores) to suggest personalized offers.
• Security: Monitoring for suspicious activity or fake orders to protect merchants and Captains.

3. Sharing with Third Parties (Important)

Since "Nezad" operates as an intermediary (Marketplace), sharing certain data is an operational necessity:

• With Merchants & Restaurants: We share your first name and order details only with the store so they can prepare it.
• With Captains (Delivery Drivers): When a Captain accepts your order, they can see your (Name, Phone Number, and Location) to deliver the order and contact you upon arrival.
• Service Providers: We may use trusted third-party companies for hosting, analytics, and Open Map Services to display locations. These entities are bound to protect your data.
• Legal Authorities: We may disclose your data if required by a court order or to comply with local laws.

4. Cookies & Local Storage

We use Local Storage technologies and Cookies to enhance your experience:

• Saving your preferences (like Dark Mode or Language).
• Keeping your login session active and secure (Auth Token).
• Remembering cart contents and recently viewed products for easy access.

5. App Permissions

The app may request the following permissions to function correctly:

• Location: Essential for accurately pinpointing delivery locations and showing nearby stores.
• Camera & Gallery: If you wish to upload a profile picture, send a product photo to support in case of issues, or for Captains to upload documents.
• Notifications: To update you on order status (Accepted, Out for Delivery, Arrived) and exclusive offers.

6. Data Security & Payment

We apply high security standards:

• All communications between the app and servers are encrypted (SSL).
• If using online payment, the process is handled via secure, certified payment gateways. We do not store your full credit card details on our servers.

7. Data Retention

We retain your data as long as your account is active. Regarding order history, it is retained for legal and tax purposes and to ensure return/exchange rights for a specific period, after which data is securely archived.

8. Your Rights (Account Deletion)

You have full control over your data:

• You can edit your personal information and saved delivery addresses in Settings.
• Account Deletion: You have the right to request permanent deletion of your account and data. You can do this via App Settings or by contacting us at the email below, and the request will be processed immediately.

9. Children's Privacy

Nezad's services are not directed at children under 18 (the legal age for ordering). We do not knowingly collect data on children. If an unsupervised child's account is discovered, it will be deleted.

10. Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. You will be notified of any material updates via app notifications.

11. Contact Us

If you have any questions about privacy or to request data deletion, Team Nezad is here to help:

Email: support@nezad.jo
Hotline: Available inside the app